Hotel & Resort Policies

1. Check-In Policy

Standard check-in time is shared during booking or in your reservation confirmation. Guests must provide valid government-issued photo ID, and the booking name should match the guest’s identification. Early check-in is subject to room availability and may attract additional charges. A security deposit may be requested where applicable.

2. Check-Out Policy

Standard check-out time is shared during booking or in your reservation confirmation. Please contact the front desk in advance for late check-out; it is subject to availability and may be chargeable. Outstanding charges must be settled before departure.

3. Cancellation Policy

Cancellation charges depend on the rate plan and booking conditions selected at the time of reservation. The specific cancellation deadline and fee, if any, are provided with the applicable booking offer or confirmation.

If a guest does not arrive on the scheduled check-in date without prior notice, the booking may be treated as a no-show and applicable charges may apply. Non-refundable offers cannot be cancelled or refunded except where specifically stated.

4. Modification Policy

Requests to change booking dates, room category, or number of guests are subject to availability. Additional charges may apply if the revised booking has a higher rate.

5. Child Policy

Children are welcome. Age limits and applicable charges may vary by room category and booking plan. Extra beds or mattresses are subject to availability and may carry additional charges. Please provide children’s ages and the number of children when booking.

6. Extra Guest / Occupancy Policy

Each room has a maximum occupancy based on its category. Additional guests may be accommodated only where permitted and may incur additional charges. Occupancy limits must be followed for safety and regulatory reasons.

7. Pet Policy

Please contact the resort before arrival to confirm whether pets can be accommodated and to obtain approval. If permitted, additional charges or area restrictions may apply. Guests are responsible for their pets’ behaviour, safety, and any damage caused.

8. Smoking Policy

Smoking is permitted only in designated smoking areas. Smoking inside guest rooms, restaurants, or other non-smoking areas is prohibited. Cleaning or damage charges may apply if restrictions are violated.

9. Alcohol Policy

Alcohol consumption is permitted only in accordance with applicable laws and resort rules. Guests must consume alcohol responsibly and must not disturb or inconvenience others. The resort may refuse service where required for safety or compliance.

10. Noise & Conduct Policy

Guests are requested to maintain reasonable noise levels, particularly during quiet hours. Behaviour that disturbs other guests, staff, or the surrounding environment may result in appropriate action by management. Serious misconduct or violation of resort rules may result in a request to leave, subject to applicable law.

11. Swimming Pool Policy

Follow all safety instructions displayed at the pool. Children must be supervised by an accompanying adult, appropriate swimwear should be used, and glass containers are not permitted near the pool. Do not use the pool while under the influence of alcohol or substances that may impair safety. Pool timings may change.

12. Property Damage Policy

Guests are responsible for loss or damage to resort property caused by themselves or members of their group. The resort may recover applicable repair or replacement costs. Normal wear and tear is not treated as guest-caused damage.

13. Personal Belongings

Guests are responsible for their personal belongings during their stay. Use available lockers or designated safe storage for valuables. The resort is not responsible for loss or damage except to the extent required by applicable law.

14. Children & Safety

Parents or guardians are responsible for supervising children throughout the property. Children must not be left unattended in rooms, swimming pools, activity areas, balconies, or other potentially hazardous areas.

15. Safari & Outdoor Activity Policy

Jim Corbett National Park and surrounding areas are subject to regulations established by relevant authorities. Safari permits, routes, entry timings, zones, vehicles, and wildlife sightings are not guaranteed. The resort is not responsible for changes, cancellations, or restrictions imposed by authorities or park management.

Guests participating in outdoor activities must follow safety instructions from the activity operator and relevant authorities.

16. Environmental Policy

Please help protect the natural environment: avoid littering, use designated waste bins, avoid disturbing or feeding wildlife, follow local forest and wildlife regulations, and avoid unnecessary use of water and electricity.

17. Visitor Policy

Visitors who are not registered guests may be permitted only with prior approval. Visitors may be required to provide valid identification and may be restricted from certain property areas.

18. Identification Policy

All guests must provide valid identification documents at check-in as required by applicable regulations. Additional documentation may be requested where legally required.

19. Safety & Security

Guests must follow safety instructions provided by the resort. Report suspicious, dangerous, or unlawful activity to resort management immediately. Follow emergency procedures and evacuation instructions whenever required.

20. Special Requests

Please communicate requests for room location, bed preferences, decorations, celebrations, early check-in, late check-out, or dietary requirements during booking. Special requests are subject to availability and cannot always be guaranteed.

21. Complaints & Guest Assistance

If an issue arises during your stay, contact the front desk or management as soon as possible so the resort can try to resolve it during your visit.

Phone: +91 76685 98231 · Email: mahavanaresort@gmail.com · Address: Village Simal Khailya, P.O. Simal Khailya, Ramnagar, Nainital, Uttarakhand, 244715