Terms & Conditions

1. General Information

This website is operated by Mahavana Resort, located at Village Simal Khailya, P.O. Simal Khailya, Ramnagar, Nainital, Uttarakhand, 244715.

Information on this website, including room details, photographs, facilities, prices, offers, and services, is provided for general information and may be updated from time to time.

2. Reservations

Reservations are subject to availability at the time of booking.

A booking is confirmed only after the required payment or advance has been received successfully.

Guests must provide accurate and complete information when making a reservation. The name on the booking should match the identification document presented at check-in.

The resort may refuse or cancel a reservation in case of incorrect information, suspected fraudulent activity, or a violation of these Terms & Conditions.

3. Rates & Payments

Room rates are subject to change without prior notice. Applicable taxes and charges will be communicated during the booking process.

Additional services or facilities used during the stay may be charged separately. Accepted payment methods may include online payment, debit or credit cards, UPI, or other methods specified by the resort during booking. A reservation may not be confirmed if payment fails.

4. Check-In & Check-Out

Standard check-in and check-out times are shared during the booking process or in the reservation confirmation.

Early check-in and late check-out are subject to availability and may involve additional charges.

Guests must present valid government-issued photo identification at check-in. Foreign guests may be required to provide additional documents under applicable Indian regulations.

5. Cancellation & Refunds

Cancellation and refund conditions depend on the booking plan selected at the time of reservation. Cancellation requests must be made through the official booking channel.

Refund eligibility is determined by the cancellation policy applicable to the booking. Promotional, discounted, or special-rate bookings may be non-refundable. Eligible refunds will be processed through the original payment method. No-show reservations may incur applicable charges.

Please refer to the cancellation terms provided with your reservation for the conditions that apply to your booking.

6. Changes to Reservations

Requests to modify dates, room type, or the number of guests are subject to availability. Any difference in room rates, taxes, or applicable charges resulting from a modification is payable by the guest.

7. Guest Responsibilities

Guests are expected to provide correct booking and check-in information; follow safety instructions and property rules; respect other guests, staff, and resort property; use facilities responsibly; and avoid activities that disturb or inconvenience others.

Guests may be held responsible for damage to resort property caused by negligence, misuse, or intentional acts.

8. Resort Facilities & Services

Facilities and services described on the website are subject to availability, weather, maintenance, operational requirements, and other circumstances beyond the resort’s control.

Outdoor activities, swimming pools, safari-related services, and recreational facilities may have separate terms, age restrictions, safety requirements, or additional charges.

9. Jim Corbett Safari & Local Activities

Safari permits, zones, timings, vehicle availability, and entry regulations are controlled by the relevant authorities, not solely by the resort. The resort may assist with safari arrangements where offered, but availability and permits cannot be guaranteed unless specifically confirmed.

Guests must follow all applicable instructions issued by authorities and activity operators during safaris and outdoor activities.

10. Photography & Website Content

Room photographs, property images, illustrations, and other visuals are provided for representation. Actual room layouts, views, furniture, décor, landscaping, and other details may vary by room category and availability.

11. Website Accuracy

We make reasonable efforts to keep website information accurate and current, but errors, omissions, technical issues, or temporary inaccuracies may occur.

The resort may correct errors, update information, modify facilities, or change prices and services without prior notice.

12. Third-Party Links & Services

Links to third-party websites or services are provided for convenience. The resort is not responsible for their content, availability, security, policies, or practices.

13. Limitation of Liability

The resort takes reasonable measures to provide a safe and comfortable stay. It is not responsible for circumstances beyond its reasonable control, including natural events, government restrictions, weather, transportation disruptions, power or internet interruptions, or other unforeseen events.

Guests are responsible for their personal belongings and should use designated safety facilities where available.

14. Force Majeure

The resort is not liable for failure or delay in providing services caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, fire, government restrictions, strikes, civil disturbances, epidemics, infrastructure failures, or other unforeseen circumstances.

15. Privacy

Personal information collected during reservations or enquiries is used for reservation processing, communication, customer support, and other legitimate business purposes, and is handled with appropriate care. By making a booking or submitting information through the website, you acknowledge these uses.

16. Intellectual Property

Website content, including text, graphics, photographs, logos, designs, and other materials, belongs to Mahavana Resort or its respective owners. It may not be copied, reproduced, distributed, or used without prior written permission.

17. Governing Law

These Terms & Conditions are governed by the applicable laws of India. Disputes arising in connection with these terms or resort services are subject to the jurisdiction of the appropriate courts having jurisdiction over Nainital district, Uttarakhand.

18. Changes to These Terms

The resort may update or modify these Terms & Conditions from time to time. Changes will be published on this page with an updated “Last Updated” date.

19. Contact Us

For questions regarding these Terms & Conditions, reservations, or other services, contact Mahavana Resort, Village Simal Khailya, P.O. Simal Khailya, Ramnagar, Nainital, Uttarakhand, 244715.

Phone: +91 76685 98231 · Email: mahavanaresort@gmail.com